FAQs

1. What is Bandionaire Clothing?

Bandionaire clothing is a Black owned family lifestyle brand. We are an online store that manufactures and sells branded clothes, including headwear, t-shirts, hoodies, sweaters, etc. Bandionaire features popular collections, such as our Classic Tees, Star Ruby Edition, Sneaker Tees, King Talk Tees, Winter Collection and much more.

 

2. Do you also sell women apparel?

Yes, we do! Bandionaire makes clothes for both genders. Also, we are expanding  our Star Ruby Edition with more women products and very soon we will be adding kids apparel to our collection as well. Stay updated by signing up for our email list.

 

3. How do I place an order on Bandionaire’s website?

You can place an order for any item of your choice by clicking on that item. This will navigate you to the product page, where you will see the product descriptions and specifications. From the item page, select your specifications, including the size, color, and quantity, then click on “BUY IT NOW” to proceed to the payment and shipping information page. Once you have submitted your payment method and shipping address, you can then proceed to checkout.

 

Meanwhile, if you would like to shop for more than one item, all you have to do is to select your preferred specifications on the product page and click on “ADD TO CART” and continue shopping for more items.

 

4. Does Bandionaire have a physical store I can order from?

No! Bandionaire only operates an online store at the moment. We provide our services from our website in Miami, Florida, and ship from our warehouse. However, we hope to launch a physical store in the nearest future.

 

5. Do I have to create an account to order on Bandionaire Clothing?

No, you do not have to create an account through the website in order to place an order. You can simply go through the product page and submit the requirements to place your order directly. However, we recommend you to open an account with us. This will make your future purchases easy and fast.

 

6. What payment methods does Bandionaire Clothing accept?

Bandionaire accepts the common types of payment methods, including PayPal and credit cards, such as Apple Pay, Google Pay, Visa Card, MasterCard, Discover, etc. Please, refer to the payment methods listed through the billing page when you order.

 

7. How secure is my payment information?

Your payment information is protected with the best technologies. We follow industry best practices by encrypting all payment information using Secure Socket Layer (SSL) technology and storing it with AES-256 encryption. Also, we follow industry-standard requirements by following all PCI-DSS requirements. Lastly, we do not keep your payment information on our server for longer than is necessary. To learn more detailed information about how we use and protect your payment information, please review our Privacy Policy.

 

8. Does Bandionaire offer personalized clothing services?

No, we do not offer personalized clothing services at the moment. However, we are open to feedback and may consider this option in the nearest future.

 

9. How do I know my size?

There is a Size Guide provided on every product page. All you need to do in order know your size is to follow the chart in the Size Guide to determine the right size for you. Then match the result with the sizes available in the product specification box.

 

10. Does Bandionaire Clothing ship worldwide?

No, we do not ship worldwide. We only ship within the United States, Australia, Canada, and countries within Europe. However, we are working towards shipping to all parts of the world soon.

 

11. How much does it cost to ship my order?

The shipping cost varies depending on the weight of your order. The order weight and equivalent shipping cost will be calculated and provided to you during your order checkout. Meanwhile, we offer free shipping if the total amount of your order is $100 or above.

 

12. Can I change my shipping information?

Yes, you may change your shipping information – provided that your order (if any) has not been processed and dispatched for delivery. To change your shipping information before your order is dispatched, reach out to us via info@bandionaire.com or chat with us through the LiveChat messenger on the website. We will change your shipping address immediately.

 

13. Can I use my own courier agent to ship my order?

No, we do not currently offer this feature. Most of the orders on Bandionaire are shipped by the United States Postal Services (USPS) with tracking ability. This also enables us to track and monitor your orders.

 

14. When will I receive my order?

Depending on your location, you should receive your order within 5 – 10 business days (excluding weekends). Also, there may be a slight delay in delivery due to the effect of COVID-19.

 

15. Can I get my order earlier than the estimated shipping time?

Yes, it is possible. Estimated shipping times are just estimates for best- and worst-case scenarios. The delivery may come earlier than the estimated time. However, this is not guaranteed.

 

16. How do I track my order?

Bandionaire ships 99% of its orders through the United States Postal Services (USPS). If this applies to your order, you will be provided with a tracking number to your email address upon the shipment of your order. You can use this tracking number to track your order through the tracking feature provided by the USPS available on their website at https://m.usps.com/m/TrackConfirmAction.

 

17. I am no more interested. Can I cancel my order?

Yes, you have the right to cancel your order. However, cancelation can only be valid if the order has not been processed or dispatched for delivery. Once we have dispatched the items in your order, we may not be able to cancel your order. To cancel your order, reach out to us at info@bandionaire.com or use the LiveChat messenger available on the website.

 

18. My order is damaged. How do I return it?

We are sorry about your damaged order. To request a return, send us a message at info@bandionaire.com or chat with us through the LiveChat messenger on the website. We will attend to you as soon as possible.

 

Please, note that return requests must be made within 5 days of receiving your order for your request to be valid. Also, the packaging of the damaged item must be kept intact.

 

19. What do I do if I received the wrong item?

It is very unlikely for us to send the wrong item. However, in the event that happens, you can send it back to us for an exchange/replacement. To reach out to us, send your complaints to info@bandionaire.com or chat with us through the LiveChat messenger on the website. We will reply to you with further instructions.

 

20. Do you offer refunds or exchange?

Yes, we offer refunds or exchange – but only if you cancel your order before it is shipped out, one or more of the items in your order is damaged in transit, or a wrong item is shipped to you. However, if you request for a refund or exchange simply because you changed your mind after order delivery, we will not grant you a refund or exchange. We implore you to make up your mind when making your order.

 

To request for a refund or exchange, please reach out to us via our email address at info@bandionaire.com or chat with us via the LiveChat messenger on the website.

 

21. Does Bandionaire Clothing offer any bonus?

Yes, we do! At the moment, we offer free shipping on all orders of $100 or above. We also offer discounts and promotions on our products occasionally. Please, sign up for our email list for more future bonuses.

 

22. Is Bandionaire Clothing affected by COVID-19?

Yes, we are but Bandionaire is still open and actively shipping. However, there may be slight delays in the expected shipping time.

23. Do Bandionaire Clothing offer wholesale rates?

Yes, but at the current moment we are not offering any wholesale products. If you're a retailer and looking forward to purchasing our product in the near future you can send us a message via email info@bandionaire.com and we will get back with you when items becomes available.